
App design
B2B energy facility platform
Transforming a dull process into a rewarding onboarding
User journeys
Interaction design
AI
User testing
Onboarding
Information architecture
Team
Product lead
Tech lead
Frontend developer
Fullstack developer x2
Customer success manager
Role
Product designer
Outcome
Digitalization and automisiation of facility documetation
Having an already successful product in place Luma was facing two challenges; expanding their product scope into four new areas and an issue where customers didn't fully enter details about their facilities. The goal was to offer users a centralised space to list facility information, expand the attributes users could list while still avoiding making it a long tedious process. We came up with a gamification solution we called the "nudging process" which divided the listing information into bite sized pieces which in turn unlocked features and insight as a result. This interaction flow got inserted in the onboarding to instantly familiarise users with the pattern. The result was a platform where users could chose when they felt it was necessary to enter facility details by seeing what value they would get in return instead of mindlessly entering a lengthy form from top to bottom.
Full case study soon
I’m currently working to make this story come to life
Want to know more now?
Let’s hop on a call and let me tell you more about this project

App design
B2B energy facility platform
Transforming a dull process into a rewarding onboarding
User journeys
Interaction design
AI
User testing
Onboarding
Information architecture
Team
Product lead
Tech lead
Frontend developer
Fullstack developer x2
Customer success manager
Role
Product designer
Outcome
Digitalization and automisiation of facility documetation
Having an already successful product in place Luma was facing two challenges; expanding their product scope into four new areas and an issue where customers didn't fully enter details about their facilities. The goal was to offer users a centralised space to list facility information, expand the attributes users could list while still avoiding making it a long tedious process. We came up with a gamification solution we called the "nudging process" which divided the listing information into bite sized pieces which in turn unlocked features and insight as a result. This interaction flow got inserted in the onboarding to instantly familiarise users with the pattern. The result was a platform where users could chose when they felt it was necessary to enter facility details by seeing what value they would get in return instead of mindlessly entering a lengthy form from top to bottom.
Full case study soon
I’m currently working to make this story come to life
Want to know more now?
Let’s hop on a call and let me tell you more about this project